{"id":1561,"date":"2025-09-02T20:02:46","date_gmt":"2025-09-03T01:02:46","guid":{"rendered":"https:\/\/adfi.com.co\/?page_id=1561"},"modified":"2025-09-21T12:08:30","modified_gmt":"2025-09-21T17:08:30","slug":"soporte","status":"publish","type":"page","link":"https:\/\/adfi.com.co\/?page_id=1561","title":{"rendered":"Soporte"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1561\" class=\"elementor elementor-1561\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f05c437 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f05c437\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8bfd5eb\" data-id=\"8bfd5eb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc333cb elementor-widget elementor-widget-spacer\" data-id=\"bc333cb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b5c86e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b5c86e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-799c6d7\" data-id=\"799c6d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e118b2b elementor-widget elementor-widget-heading\" data-id=\"e118b2b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udee0\ufe0f SOPORTE T\u00c9CNICO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25dc28f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25dc28f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0796989\" data-id=\"0796989\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b645758 elementor-widget elementor-widget-spacer\" data-id=\"b645758\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f4b80c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f4b80c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f9e477\" data-id=\"5f9e477\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed8ebb6 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"ed8ebb6\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ===== Soporte T\u00e9cnico + FAQ (SECCI\u00d3N COMPLETA) ===== -->\r\n<section id=\"soporte-tecnico\" lang=\"es\">\r\n  <style>\r\n    #soporte-tecnico{\r\n      --bg:#f5f7fb;\r\n      --card:#ffffff;\r\n      --text:#0f172a;\r\n      --muted:#475569;\r\n      --brand:#1a73e8;\r\n      --brand-2:#7c3aed;\r\n      --accent:#eef2f7;\r\n      --border:rgba(148,163,184,.28);\r\n      --success:#16a34a;\r\n      --danger:#dc2626;\r\n      font-family: ui-sans-serif, system-ui, \"Segoe UI\", Roboto, Arial;\r\n      position: relative;\r\n      isolation: isolate;\r\n    }\r\n\r\n    \/* Fondo *\/\r\n    #soporte-tecnico::before{\r\n      content:\"\";position:absolute;inset:0;z-index:-1;\r\n      background:radial-gradient(60rem 60rem at 10% 15%, rgba(124,58,237,.08), transparent 40%),\r\n                 radial-gradient(50rem 50rem at 90% 80%, rgba(26,115,232,.08), transparent 45%);\r\n    }\r\n\r\n    .wrap{max-width:1100px;margin:48px auto;padding:0 20px}\r\n\r\n    .card{\r\n      background:var(--card);\r\n      border:1px solid var(--border);\r\n      border-radius:28px;\r\n      box-shadow:0 18px 40px rgba(2,6,23,.08);\r\n      display:grid;\r\n      grid-template-columns:1fr 1fr;\r\n      overflow:visible;\r\n    }\r\n    @media(max-width:900px){.card{grid-template-columns:1fr}}\r\n\r\n    .section{padding:28px 32px;display:flex;gap:18px;align-items:center;justify-content:center;text-align:center}\r\n    .icon{width:60px;height:60px;display:grid;place-items:center;border-radius:16px;\r\n      background:linear-gradient(180deg,rgba(26,115,232,.15),rgba(26,115,232,.05));\r\n      border:1px solid rgba(26,115,232,.25);font-size:28px;color:var(--brand)}\r\n\r\n    h3{margin:0 0 8px;font-size:22px;font-weight:800;color:var(--text)}\r\n    p{margin:0;color:var(--muted);font-size:16px;line-height:1.6}\r\n\r\n    .btn{background:#fff;border:1px solid var(--border);padding:10px 16px;border-radius:14px;\r\n      font-weight:700;font-size:15px;cursor:pointer;transition:.2s;color:var(--text)}\r\n    .btn.primary{background:linear-gradient(90deg,var(--brand),var(--brand-2));color:#fff;border:none}\r\n    .btn:hover{transform:translateY(-2px);box-shadow:0 8px 20px rgba(0,0,0,.12)}\r\n\r\n    .pill{padding:10px 16px;border-radius:999px;background:var(--accent);border:1px solid var(--border);font-weight:700;color:var(--text);text-decoration:none}\r\n\r\n    .badge{background:rgba(34,197,94,.14);color:var(--success);border:1px solid rgba(34,197,94,.35);\r\n      padding:4px 10px;border-radius:999px;font-weight:700;font-size:13px}\r\n\r\n    \/* ===== FAQ ===== *\/\r\n    .faq{margin-top:40px;background:var(--card);border-radius:20px;border:1px solid var(--border);box-shadow:0 8px 20px rgba(0,0,0,.06);overflow:visible}\r\n    .faq h2{text-align:center;margin:20px;font-size:26px;font-weight:900;\r\n      background:linear-gradient(90deg,var(--brand),var(--brand-2));-webkit-background-clip:text;color:transparent}\r\n    .faq-item{border-top:1px dashed var(--border);overflow:visible}\r\n    .faq-item:first-child{border-top:none}\r\n\r\n    .faq-question{width:100%;padding:16px 24px;text-align:left;background:#f8fbff;border:none;\r\n      font-size:18px;font-weight:700;color:var(--text);display:flex;justify-content:space-between;align-items:center;\r\n      cursor:pointer;transition:.2s}\r\n    .faq-question:hover{background:rgba(26,115,232,.06)}\r\n    .faq-icon{transition:transform .25s}\r\n    .faq-question.active .faq-icon{transform:rotate(45deg)}\r\n\r\n    .faq-answer{max-height:0;overflow:hidden;transition:max-height .28s ease, padding .28s ease;\r\n      padding:0 24px;color:var(--muted)}\r\n    .faq-answer.open{padding:12px 24px 18px}\r\n    .faq-answer.fully-open{overflow:visible;max-height:none}\r\n    .faq-answer a {\r\n  color: #dc2626;           \/* texto rojo *\/\r\n  font-weight: 700;         \/* negrita para resaltar *\/\r\n  text-decoration: none;    \/* sin subrayado *\/\r\n}\r\n\r\n.faq-answer a:hover {\r\n  color: #b91c1c;           \/* rojo m\u00e1s fuerte en hover *\/\r\n  text-decoration: underline; \/* subrayado al pasar el mouse *\/\r\n}\r\n\r\n\r\n    \/* Footer logo blanco *\/\r\n    .site-footer .custom-logo,\r\n    .site-footer .footer-logo img{filter:brightness(0) invert(1) !important}\r\n    \/* Bot\u00f3n copiar hover *\/\r\n#soporte-tecnico .btn:hover {\r\n  background: var(--brand);   \/* azul de la paleta *\/\r\n  color: #fff !important;     \/* texto blanco *\/\r\n  border: none;               \/* quita borde gris *\/\r\n}\r\n\r\n  <\/style>\r\n\r\n  <!-- Card soporte -->\r\n  <div class=\"wrap\">\r\n    <div class=\"card\">\r\n      <div class=\"col\">\r\n        <div class=\"section\">\r\n          <div class=\"icon\">\ud83d\udccd<\/div>\r\n          <div class=\"content\">\r\n            <h3>Direcci\u00f3n<\/h3>\r\n            <a id=\"addressLink-st\" class=\"pill\" target=\"_blank\" rel=\"noopener\">Abrir en Maps \u2197<\/a>\r\n            <p id=\"addressText-st\" style=\"margin-top:10px;font-weight:700\"><\/p>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"section\">\r\n          <div class=\"icon\">\u23f0<\/div>\r\n          <div class=\"content\">\r\n            <div class=\"row\" style=\"gap:12px\">\r\n              <h3 style=\"margin:0\">Horario de atenci\u00f3n<\/h3>\r\n              <span id=\"isOpenBadge-st\" class=\"badge\"><\/span>\r\n            <\/div>\r\n            <p id=\"hoursText-st\"><\/p>\r\n            <p class=\"muted\" style=\"font-size:14px\">* Cerrado en festivos.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"col\">\r\n        <div class=\"section\">\r\n          <div class=\"icon\">\ud83d\udcde<\/div>\r\n          <div class=\"content\">\r\n            <h3>Tel\u00e9fonos<\/h3>\r\n            <p class=\"muted\">Haz clic para llamar<\/p>\r\n            <div class=\"list\" id=\"phoneList-st\"><\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"section\">\r\n          <a href=\"https:\/\/adfi-2025.mesaayuda.com\/\" target=\"_blank\" rel=\"noopener\" class=\"btn primary\">\u2197 Ir a Mesa de Ayuda<\/a>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- FAQ -->\r\n  <div class=\"wrap\">\r\n    <div class=\"faq\">\r\n      <h2>Preguntas Frecuentes<\/h2>\r\n\r\n      <div class=\"faq-item\">\r\n        <button class=\"faq-question\">\u00bfEst\u00e1s interesado en adquirir el servicio?<span class=\"faq-icon\">\uff0b<\/span><\/button>\r\n        <div class=\"faq-answer\">\r\n          D\u00e9janos tus datos (nombre, correo y un mensaje) en el apartado de <a href=\"https:\/\/adfi.com.co\/?page_id=1938\" target=\"_blank\" rel=\"noopener\">Cont\u00e1cto<\/a> y cu\u00e9ntanos tu necesidad principal.\r\n          Tambi\u00e9n puedes registrarlo en la <a href=\"https:\/\/adfi-2025.mesaayuda.com\/\" target=\"_blank\" rel=\"noopener\">Mesa de Ayuda<\/a>.\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <button class=\"faq-question\">\u00bfC\u00f3mo puedo comunicarme r\u00e1pidamente?<span class=\"faq-icon\">\uff0b<\/span><\/button>\r\n        <div class=\"faq-answer\">Puedes llamarnos a los tel\u00e9fonos o registrar un ticket en la Mesa de Ayuda.<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <button class=\"faq-question\">\u00bfQu\u00e9 hago si no responden?<span class=\"faq-icon\">\uff0b<\/span><\/button>\r\n        <div class=\"faq-answer\">Registra tu solicitud en la Mesa de Ayuda para seguimiento inmediato.<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <button class=\"faq-question\">\u00bfQu\u00e9 servicios ofrece el soporte?<span class=\"faq-icon\">\uff0b<\/span><\/button>\r\n        <div class=\"faq-answer\">\r\n         Brindamos soporte t\u00e9cnico en l\u00ednea y asistencia presencial programada con cita previa, garantizando atenci\u00f3n oportuna y personalizada,\r\n          <strong>asesor\u00eda en plataforma<\/strong> y asesor\u00eda en software.\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Script -->\r\n  <script>\r\n  (function(){\r\n    const ROOT=document.querySelector('#soporte-tecnico');\r\n    const $=s=>ROOT.querySelector(s);\r\n\r\n    const DATA={\r\n      direccion:\"Avenida Universitaria N\u00b0 45 - 102 Oficina 104 Edificio Mil\u00e1n.\",\r\n      telefonos:[\"316 355 4130\",\"304 605 5033\"],\r\n      horario:{texto:\"Lunes a viernes de 8:00am a 11:30am y de 2:00pm a 5:30pm\",dias:[1,2,3,4,5],\r\n               turno1:{inicio:\"08:00\",fin:\"11:30\"},turno2:{inicio:\"14:00\",fin:\"17:30\"}}\r\n    };\r\n\r\n    const telHref=n=>`tel:${n.replace(\/\\s|\\(|\\)|-\/g,'')}`;\r\n    const mapsHref=a=>`https:\/\/www.google.com\/maps\/search\/?api=1&query=${encodeURIComponent(a)}`;\r\n    const copy=t=>navigator.clipboard?.writeText(t);\r\n\r\n    function isOpenNow(h){\r\n      const now=new Date();const d=(now.getDay()+6)%7+1;\r\n      if(!h.dias.includes(d))return false;\r\n      const toMin=t=>{const [h1,m]=t.split(\":\").map(Number);return h1*60+m};\r\n      const cur=now.getHours()*60+now.getMinutes();\r\n      return (toMin(h.turno1.inicio)<=cur&&cur<=toMin(h.turno1.fin))||(toMin(h.turno2.inicio)<=cur&&cur<=toMin(h.turno2.fin));\r\n    }\r\n\r\n    function render(){\r\n      $('#addressText-st').textContent=DATA.direccion;\r\n      $('#addressLink-st').href=mapsHref(DATA.direccion);\r\n      const list=$('#phoneList-st');list.innerHTML='';\r\n      DATA.telefonos.forEach(num=>{\r\n        const a=document.createElement('a');a.href=telHref(num);a.textContent=`PBX: ${num}`;a.className='pill';\r\n        const row=document.createElement('div');row.className='row';\r\n        const btn=document.createElement('button');btn.className='btn';btn.textContent='Copiar';\r\n        btn.onclick=()=>{copy(num);btn.textContent='\u2705 Copiado';setTimeout(()=>btn.textContent='Copiar',1200)};\r\n        row.append(a,btn);list.append(row);\r\n      });\r\n      $('#hoursText-st').textContent=DATA.horario.texto;\r\n      const badge=$('#isOpenBadge-st');const open=isOpenNow(DATA.horario);\r\n      badge.textContent=open?'Abierto ahora':'Cerrado ahora';\r\n      badge.style.color=open?'#16a34a':'#dc2626';\r\n    }\r\n    render();\r\n\r\n    \/\/ FAQ acorde\u00f3n\r\n    function closeAnswer(ans,btn){\r\n      if(getComputedStyle(ans).maxHeight==='none'){\r\n        ans.classList.remove('fully-open');\r\n        ans.style.maxHeight=ans.scrollHeight+'px';\r\n      }\r\n      void ans.offsetHeight; \/\/ reflow\r\n      ans.style.maxHeight='0px';\r\n      btn.classList.remove('active');ans.classList.remove('open');\r\n    }\r\n    function openAnswer(ans,btn){\r\n      ans.classList.add('open');btn.classList.add('active');\r\n      ans.style.maxHeight=ans.scrollHeight+'px';\r\n      const onEnd=(e)=>{\r\n        if(e.propertyName!=='max-height')return;\r\n        ans.removeEventListener('transitionend',onEnd);\r\n        if(btn.classList.contains('active')){\r\n          ans.style.maxHeight='none';ans.classList.add('fully-open');\r\n        }\r\n      };\r\n      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\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83d\udee0\ufe0f SOPORTE T\u00c9CNICO \ud83d\udccd Direcci\u00f3n Abrir en Maps \u2197 \u23f0 Horario de atenci\u00f3n * Cerrado en festivos. \ud83d\udcde Tel\u00e9fonos Haz clic para llamar \u2197 Ir a Mesa de Ayuda Preguntas Frecuentes \u00bfEst\u00e1s interesado en adquirir el servicio?\uff0b D\u00e9janos tus datos (nombre, correo y un mensaje) en el apartado de Cont\u00e1cto y cu\u00e9ntanos tu necesidad principal. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1561","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/adfi.com.co\/index.php?rest_route=\/wp\/v2\/pages\/1561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adfi.com.co\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adfi.com.co\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adfi.com.co\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adfi.com.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1561"}],"version-history":[{"count":199,"href":"https:\/\/adfi.com.co\/index.php?rest_route=\/wp\/v2\/pages\/1561\/revisions"}],"predecessor-version":[{"id":3174,"href":"https:\/\/adfi.com.co\/index.php?rest_route=\/wp\/v2\/pages\/1561\/revisions\/3174"}],"wp:attachment":[{"href":"https:\/\/adfi.com.co\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}